Treating Customers Fairly

Treating Customers Fairly

Category

Ethics & Practice Standards

CPD

5.5 CPD points

Course Description

  • Understanding the 6 outcomes
  • Fair treatment of customers underpins the General Code of Conduct for financial services providers (FSPs) and Representatives. While the principles embodied within the outcomes may already form part of the culture of an FSP’s business, the demonstration of the outcomes may not yet be in place and changes to some business processes may be required, and in some cases new processes may need to be implemented. 

Course Info

Prerequisites:
None
Skill Level:
None
Price: R 300.00
 

CURRICULUMS

  • Treating Customers Fairly



Compliance in Perspective

Compliance reflects conformance to the required legislative aspects. Failure to comply with these standards will result in businesses being exposed to risk, often with adverse effects. Through the FAIS and FIC Acts, compliance has been made an integral part of the business processes with more focus and reporting on compliance aspects. With this focus and the negative impact and implications of not complying, non-compliance is simply not an option. There are many complexities to incorporate compliance into daily business activities. It is the focus of VAPS Consultancy to assist customers to incorporate legislative requirements into policies and procedures to manage the risk of the business.




ABOUT US

VAPS Consultancy has been in operation since 2004 in providing Value Added Products and Services, mainly in the motor industry. The compliance function has become a major value-added service to customers to provide guidance, support, policies and procedures, monitoring and risk management to ensure customers operating within a compliance framework. Effectively VAPS offers compliance solutions to business partners.

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